Delivery

All orders will be delivered to the address entered as the Delivery Address at the point of purchase.

Deliveries to your choir address will be charged a reduced postage rate and this is automatically calculated at the point of order. Such deliveries will be sent to an address of your choir franchisee’s choosing for safekeeping until they take them to the choir address.

Clothing Orders

Please note all our clothing is made-to-order.  We place an order roughly once each month – more often at busier times.  Delivery is within two weeks of us placing the order with the supplier, so can be between two and seven weeks from your order date.

Order deadline and delivery dates are regularly updated on this page – https://www.tunelesschoir.com/shop/

Other Products

Please allow up to 7 days from the point of order for your goods to arrive.

Launch Tickets

These are sold on behalf of our choir franchisees and are not able to be refunded. However if you are unable to attend the launch due to unforeseen circumstances, please contact the choir directly and they will be more than happy to transfer your ticket to another date within 2 months of the launch event.

We don’t provide physical tickets for this but you will receive a confirmation email and we will have a list of those who have purchased tickets on the door. Please ensure that if you are purchasing for someone else you provide their name at the point of booking.

Tuneless Weekend Tickets

Cancellation terms: 90% refund if cancelled on or before Monday 31st December 2018. 45% if cancelled on or before Tuesday 5th February 2019. No refunds on or after Wednesday 6th February as all food and knick-knacks will have been ordered and paid for!

Returns

Under Consumer Contract Regulations you have 14 days from the receipt of goods ordered online to cancel your online order and receive a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will also require a receipt or proof of purchase in order to process refunds.

As our clothing is made to customised and made to order, it is exempt from being returned unless it is defective. Final dates for each months clothing order are published on our website so please ensure you are aware of these, as once orders are placed with the supplier we can’t cancel them however we are able to modify orders with written instructions before that date.

Please contact as soon as possible if you wish to change your order or return an item via email to tunelesshq@tunelesschoir.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you paid us by bank transfer we will ask for your account details so we can process the refund.

If you are approved, then your refund will be processed within 7 days.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send contact us via email to tunelesshq@tunelesschoir.com.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account or credit card account.  It may take some time before your refund is posted to your account, so is worth contacting the bank or credit card company to check it isn’t in progress.

If you’ve done all of this and you still have not received your refund yet, please contact us via email to tunelesshq@tunelesschoir.com.

Shipping

We will notify you of the address to return your products to if a refund or exchange is permitted. You should consider using a trackable shipping service and consider the levels of insurance offered by the shipping service.

Unless the item is defective, you will be responsible for paying for your own shipping costs for returning it.